Support

Hours of Operation

Support is available Monday through Friday, 9:00 AM to 5:00 PM CST, excluding major US holidays.

Getting Help

All support requests should be directed to: support@alpine-anchor.com

Your case will be automatically logged in our system and assigned a case number. Please reference this number in all future communications about your issue.

Support Coverage

We provide technical assistance for:

• Troubleshooting automation workflows we’ve implemented
• Resolving integration issues with our systems
• Debugging custom solutions we’ve developed
• General guidance on using our platforms and tools

Support Plans

We offer three tiers of support to match your needs:

• Base Camp (included with all subscriptions)
• Ascent
• Summit

Without an active support plan, we’ll still review your requests but cannot guarantee response times.

What We Need From You

To help us resolve your issue quickly, please include:

1. Detailed description of the problem
2. Steps to reproduce the issue
3. Expected vs. actual behavior
4. Any relevant error messages or logs
5. Impact on your business operations

Escalation

For high-priority issues affecting your critical business operations, please mark your email as “High Priority” in the subject line. Note that expedited handling is only available for customers with Ascent or Summit support plans.

After Hours

While we don’t provide off-hours support, all emails received outside business hours will be reviewed the next business day in the order they are received.

Questions? Contact your Account Executive for details about our support plans and coverage options.